Support & Contact
Last updated: 2026-05-09
One inbox for everything. Email support@neurons.work and we will get back to you.
Response time
Every email is read and answered directly. There is no formal service-level agreement at the founding-student stage; we would rather be honest about timing than promise a window we might miss.
What you can ask for
- Account or billing issues (sign-in, password reset, receipt re-send).
- Errors in course content (a wrong fact, a broken link, a code example that does not run, a typo that changes meaning).
- Accessibility issues with the site.
- Bug reports for the site itself.
- Feedback on what would make the course better.
Account flagged or locked
If your account is locked or flagged for unusual access, contact support. We will resolve normal device changes and travel cases manually. Credential sharing or redistribution can result in revoked access; see the terms of service for details.
How to write a good bug report
If you can include these in your email, we can fix things faster:
- The page URL where it happened.
- What you were trying to do.
- What happened instead.
- Browser and device (e.g. “Chrome on Windows 11” or “Safari on iOS 18”).
- A screenshot or short screen recording if it is visual.
Business address
For postal correspondence and Lemon Squeezy compliance, contact us by email first and we will share a current business address as required.